Terms and Conditions
Effective Date: [Insert Date]
Last Updated: [Insert Date]
Entity Name: VetLink India Private Limited
Corporate Identification Number (CIN): [Insert CIN]
Registered Address: [Insert Address]
Welcome to VetLink, operated by VetLink India Private Limited (“Company”, “we”, “us”, or “our”). These Terms and Conditions (“Terms”) govern your access and use of our website (www.vetlink.in), mobile applications, and related services (collectively, the “Platform”).
By accessing or using our Platform, you agree to be bound by these Terms. If you do not agree, do not use our Platform.
You must be at least 18 years old and capable of entering into legally binding contracts under Indian law. By using the Platform, you represent and warrant that you meet these requirements.
VetLink operates a technology-enabled platform connecting users with:
Licensed veterinarians
Verified pet service providers (grooming, boarding, etc.)
Pet product vendors
Pet parents and animal caregivers
VetLink does not provide veterinary services directly. All services are offered by third-party professionals and businesses (“Service Providers”).
You may:
Search and book appointments with Service Providers
Purchase pet products
Join community groups and forums
You may:
Register and verify your credentials
Offer services through the Platform
Manage appointments, availability, and pricing
You must register an account to use certain features. You agree to:
Provide accurate and complete information
Maintain the confidentiality of your login credentials
Notify us immediately of any unauthorized use
We reserve the right to suspend or terminate your account for violations of these Terms.
You agree not to:
Violate any applicable law or regulation
Infringe upon others’ intellectual property rights
Upload or transmit malicious code or harmful content
Use bots or automated systems without authorization
Misrepresent your identity or affiliations
VetLink facilitates payments between users and Service Providers. Fees, cancellation charges, and payment terms are disclosed at the time of booking.
VetLink may charge a service fee or commission from Service Providers. These charges are subject to change and will be notified in advance.
We use third-party payment gateways (e.g., Razorpay, Paytm) and are not liable for issues arising from their use.
Cancellation and refund policies vary by Service Provider and will be visible prior to booking. VetLink is not responsible for refunds but may facilitate dispute resolution.
You are responsible for any content (reviews, posts, etc.) you share. You grant VetLink a non-exclusive, royalty-free, worldwide license to use, display, and distribute such content.
We reserve the right to remove content that is:
Abusive, defamatory, or obscene
Violates applicable laws
Infringes intellectual property
Our use of your personal data is governed by our Privacy Policy and in compliance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and, where applicable, international standards such as the General Data Protection Regulation (GDPR).
By using the Platform, you consent to:
Collection and processing of your data
Sharing information with Service Providers and partners for operational purposes
All intellectual property on the Platform, including trademarks, logos, and software, is owned by VetLink or its licensors. You may not reproduce or use our content without written consent.
VetLink is a facilitator, not a medical service provider.
We do not guarantee the accuracy, quality, or outcome of services provided by third parties.
The Platform is provided “as is” without warranties of any kind.
To the maximum extent permitted by law, VetLink shall not be liable for:
Loss of profits, revenues, or data
Any indirect, incidental, or consequential damages
Malpractice or negligence by third-party Service Providers
You agree to indemnify and hold harmless VetLink, its directors, employees, and affiliates from any claims, losses, or liabilities arising from:
Your use of the Platform
Violation of these Terms
Infringement of third-party rights
We reserve the right to suspend or terminate your access for:
Breach of these Terms
Misuse or fraud
As required by law enforcement or regulatory authorities
Upon termination, your right to access the Platform shall immediately cease.
These Terms are governed by and construed under the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts of [City, State], India.
As per Rule 5(9) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021:
Grievance Officer:
Name: [Insert Name]
Email: grievance@vetlink.in
Phone: [Insert Number]
Address: [Insert Address]
We will acknowledge complaints within 24 hours and resolve them within 15 working days.
We may update these Terms from time to time. Continued use of the Platform constitutes acceptance of the revised Terms. It is your responsibility to review them periodically.
For questions, please contact: