Privacy Policy
Effective Date: 21 May 2025
VetLink India Private Limited
VetLink India Private Limited ("VetLink", "we", "our", or "us") is committed to protecting the privacy of its users. This Privacy Policy describes how we collect, use, store, share, and safeguard personal data through our software platform and associated services. This policy is in accordance with the Digital Personal Data Protection Act, 2023 ("DPDP Act") and, where applicable, international standards such as the General Data Protection Regulation (GDPR).
This Privacy Policy applies to:
Veterinary clinics and their authorized staff users;
Pet owners using VetLink-enabled services.
By using our services, you acknowledge that you have read and understood this Policy.
Company Name: VetLink India Private Limited
Corporate Identification Number (CIN): [Insert]
Registered Address: [Insert address]
Contact Email: hello@vetlink.in
Grievance Officer: [Insert name and contact, as required under Section 13 of the DPDP Act]
Name, designation, and clinic affiliation
Contact details
System usage data (e.g., login timestamps, user role)
Clinic-level appointment and patient data
Subscription and payment information
Name, contact information
Pet details (species, breed, medical history)
Communication history with clinics
Appointment bookings and preferences
Device type, browser, operating system
IP address and session logs
Cookies and usage analytics
We process personal data for the following lawful purposes:
Providing veterinary software services
Managing user authentication and access
Facilitating appointments and pet health record maintenance
Supporting communication between clinics and pet owners
Processing payments and subscriptions
Conducting service improvement and diagnostics
Complying with applicable legal and regulatory obligations
Where required, we obtain your explicit consent, particularly for optional services (e.g., marketing communication or AI features).
We process personal data under one or more of the following bases:
Consent (where required)
Contractual necessity
Compliance with legal obligations
Legitimate interests (such as platform security and service improvement)
VetLink may employ AI technologies for operational features, including:
Auto-suggestions for appointments and record entries
Communication prompts between clinics and clients
We do not use personal data to train any external or generalized AI systems. All AI features are developed using anonymized, internal datasets where applicable.
Personal data may be shared only as necessary, and only with:
Authorized third-party service providers (e.g., cloud infrastructure, communication services, payment processors)
Regulatory bodies or legal authorities, if legally compelled
Affiliates or successors in case of merger, acquisition, or restructuring
All third parties are bound by contractual data protection obligations.
We implement industry-standard security measures, including:
Encryption of data in transit and at rest
Access controls based on roles and authorization
Routine vulnerability assessments
Business continuity and disaster recovery protocols
While no system is entirely immune to breaches, we maintain strict operational practices to minimize risk.
Where data may be processed outside India (e.g., cloud services hosted globally), such transfers are carried out in accordance with applicable data transfer provisions, ensuring adequate protection measures are in place.
Data is retained only for as long as is reasonably necessary for the purposes outlined above or as required by applicable law. Upon the lapse of retention periods, data is securely deleted or anonymized.
Under applicable laws, you have the right to:
Request access to your personal data
Seek correction of inaccurate or incomplete data
Withdraw consent for non-essential processing
Request erasure, subject to legal obligations
Lodge complaints with the Data Protection Board or appropriate regulatory authority
To exercise these rights, contact: hello@vetlink.in
We use cookies and similar technologies to enable core functionalities and analyze usage patterns. You may control cookie preferences via browser settings. Essential cookies may be required for platform functionality.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors without verifiable parental consent.
We may update this Privacy Policy periodically to reflect changes in technology, law, or our operations. When significant changes occur, we will notify users through appropriate channels.
For any questions, concerns, or to file a grievance, contact:
Grievance Officer
VetLink India Private Limited
[Insert Address]
hello@vetlink.in
[Insert Grievance Officer Name]
This Privacy Policy shall be governed by and construed in accordance with the laws of India, and subject to the exclusive jurisdiction of the courts located in Gurugram, Haryana.